General Support

General solutions, not specific to type of user or platform

How to Solve Most Technical Issues
Have you run into an error or issue on the Simply Benefits website? Try these steps to help solve the issue. 1. Restart your browser Simply "quit&q...
Mon, 9 Nov, 2020 at 12:01 PM
I Didn't Receive an Email From Simply Benefits
If you are expecting an email from the Simply Benefits system (Password Reset, New Member, Enrollment, etc.) but can't find it, it's likely the em...
Tue, 12 Jan, 2021 at 1:35 AM
Having trouble enrolling?
Although we've taken many steps to avoid them, there are a few things which can issues while enrolling. We will outline all the potential causes and so...
Wed, 29 Sep, 2021 at 11:25 AM
What the heck is a Browser Cache
(... and why am I clearing it?) The short version:  Your internet browser saves files and settings as your browse the internet. These files and setting...
Mon, 11 Jan, 2021 at 10:46 PM