General Support

General solutions, not specific to type of user or platform

How to Solve Most Technical Issues
Have you run into an error or issue on the Simply Benefits website? Try these steps to help solve the issue. 1. Ensure you are using a modern web-suppor...
Mon, 11 Sep, 2023 at 10:46 AM
I Didn't Receive an Email From Simply Benefits
If you are expecting an email from the Simply Benefits system (Password Reset, New Member, Enrollment, etc.) but can't find it, it's likely the emai...
Fri, 6 Oct, 2023 at 10:02 AM
Having trouble enrolling?
Although we've taken many steps to avoid them, there are a few things which can issues while enrolling. We will outline all the potential causes and sol...
Mon, 29 Apr, 2024 at 12:03 PM
What the heck is a Browser Cache
(... and why am I clearing it?) The short version:  Your internet browser saves files and settings as you browse the internet. These files and settings...
Fri, 27 May, 2022 at 2:20 PM