If you are having trouble logging into any of our sites, this is generally because either your username or password is not entered correctly. To help narrow down the cause, consider the following:

Unable to get the Android app to load? Go here.

  • Is the username entered correctly? This should be the email address which most recently received any communications from Simply Benefits. Your Plan Admin can confirm what email is on file, in case there is an error in the record.
  • Are you logging in to the correct page? 
  • Do you know your password? If you aren't sure, you can reset your password.
  • Are you using Google Chrome or Microsoft Edge - if not, this maybe be presenting issues
  • Are you connecting from outside of Canada, or perhaps using a VPN which makes your connection change to outside of Canada?
    • If you aren't sure, click here and you will be shown the "Country" your connection comes from - if it is not Canada, reach out to support@simplybenefits.ca and let them know you may be blocked based on this.
  • Do you have any browser extensions, anti-virus or other software which are potentially blocking you
    • If you try from another device and it works, it suggests your primary computer is blocking the login

No matter what the cause is, if you are stuck and cannot log in, you can always call or email us at support@simplybenefits.ca and we will help you get online!