If you are expecting an email from the Simply Benefits system (Password Reset, New Member, Enrollment, etc.) but can't find it, it's likely the email just got filtered without you knowing. 

Here are three common solutions to almost all lost email problems:

1. Ensure the email address we have for you is correct.

2. Check if the email was archived, deleted, or marked as spam.

3. Ensure that a mail rule or mail-forwarding setting isn't affecting the email.

For more information on how to find emails or make changes to your email account:

  • Click here for Gmail.
  • Click here for Microsoft Outlook.

TipIn most mail applications, a lost email can be found by using the 'search function' in your inbox. Simply type in "Simply Benefits", and our email should appear.