If you have ensured the above does not apply to you...
1. Are you registered with Simply Benefits under a work-provided email account? If so, you may need to contact your employer/IT team and ask if other staff have received emails from us. If others have had issues, there may be an administrative blockage. Your IT team may be able to confirm whether or not this is the case.
2. Are you registered with Simply Benefits under a public/free email account (Gmail, Hotmail, Live, etc)? If so, reach out to us at email@example.com with as much information as possible about what you have tried so far and our team will work with you.
Tip: In most mail applications, a lost email can be found by using the 'search function' in your inbox. Simply type in "Simply Benefits", and our email should appear.