Where can I find the statement for a payment from Simply Benefits?

Your statement will not go to the Telus Payment Statements Application (PRS), but will be emailed to the email address on file for your practice - the same as is associated with your payment information.

When will we be paid?

Our adjudication hours are Monday to Friday, 8:00am to 5:00pm and payments are submitted every business day via electronic transfer.

I received an error while working with eClaims. What do I do?

If you received an application error, problem encountered error, or connection error, see Application error, Problem encountered, or Connection errors. For other errors, please first try clearing your cache. If that does not resolve the issue, please Contact Telus.

How can I tell what email address is on file with Telus for statements and other communications?

Go to https://providerportal.telushealth.com/ to sign in and check what email address is configured. From the Provider Portal, click the My Account button.

Additional Help Topics can be found HERE!