If you encounter an issue submitting a claim

  • Ensure the file you are trying to submit is an image file (.png, .jpg, .heic), or a pdd. Any photo taken from your mobile device should be supported.
  • Ensure you have fully filled any required fields
  • If you are using the mobile app, you may require an update - Simply Benefits updates over the air but may require you to "force quit" your app and restart it in order for the update to take effect (If you aren't sure how to force quit an app, restarting your phone also works)


If you still can't get your claim in, contact us at claims@simplybenefits.ca and we'll be able to help!