By default, once your group benefits plan goes live the Parent Administrator has their email set as the Company Email. This is where invoice emails will be sent by default.


It's important to note that for security purposes, we do not send invoices via email - just notifications that they are ready. This means the recipient of these emails should probably be an admin who has access to the portal.


If you would like to change the recipient email address of these notifications, it's very easy to do so!


  1. As the plan administrator, login to https://app.simplybenefits.ca/
  2. From your dashboard, select Settings
  3. Change the Company Email to the address you'd like Invoice emails to go to - keeping in mind this will also function as the main contact email for the account as well